Frequently Asked Questions
Mattress
Slumberland provides a range of mattresses, including Spring Mattress, Back Support Mattress, Latex Mattress, Memory Foam Mattress, Coconut Fibre Mattress, and Lambswool Mattress, catering to various comfort and support needs.
Slumberland mattresses are compatible with most standard bed frames, but it’s important to check the specific mattress and bed frame specifications to ensure a proper fit. Visit Slumberland Bed Frame page to find out more.
You can start enjoying your new Slumberland mattress immediately after unboxing. There’s no need to wait to sleep on it; you can experience its comfort right away.
Slumberland mattresses are engineered for durability and comfort, eliminating the need for flipping, especially those models featuring pillow tops or unique bottom finishes, which only require rotation from head to toe. However, the Preston, and Royal Jewel models are exceptions, designed for both flipping and rotating to ensure even wear and support. It’s advised to rotate and flip these double-sided mattresses every three months to distribute body impressions evenly.
Avoid washing or dry cleaning your mattress. For stain removal, immediately dab the area with a damp cloth and allow it to dry before use. Utilize a mattress protector pad to prevent stains and soiling. Regularly air your mattress without bed covers to facilitate ventilation, leveraging its built-in vents for air circulation, which keeps the internal layers dry and hygienic. Maintaining dryness is key to prolonging your mattress’s lifespan.
Setting up your new Slumberland mattress doesn’t require you to do it yourself. Slumberland provides a delivery team that will assist in unboxing and setting up the mattress in your home. Additionally, we offer a hassle-free mattress disposal service for your old mattress, ensuring it’s disposed of or recycled properly. This service is a complimentary benefit for our valued customers with every mattress purchase, designed for convenience and ease.
Slumberland mattresses are backed by a warranty safeguarding against manufacturing defects and material failures to protect your purchase. Selected mattresses offer a 15-year or 10-year local warranty, whereas Slumberland headboards, divans, and bed frames have a 2-year warranty from the delivery date. For more info kindly visit SLUMBERLAND Warranty Policy
Slumberland mattresses undergo rigorous testing for durability, safety, and comfort, meeting international quality standards.
Slumberland mattresses can be purchased at Slumberland Signature Experience Centre, or through authorised retailers, or directly from the official Slumberland website (www.slumberland.com.my), Slumberland Flagship Store on Shopee & Lazada, offering convenient home delivery.
Pillow
Slumberland offers a variety of pillows designed to cater to different sleeping preferences, including Kikoo Pillow, ComfortFlex Polar Gel Pillow, ComfortFlex Shiatsu Pillow, Cool Comfort Deluxe Classic Pillow, Cool Comfort Deluxe Shoulder Pillow, Cool Comfort Microfibre Pillow, Comfort Rest Plus Pillow, TempSmart Pillow, and Neckcare Latex Pillow.
Consider your sleeping position, preferred firmness, and any specific needs such as neck support or hypoallergenic materials when selecting a SLUMBERLAND pillow.
Care instructions vary by pillow type. Check the label for specific washing and care instructions to maintain your pillow’s longevity and comfort.
For optimal hygiene and support, consider replacing your pillow every 1-2 years, or when it begins to lose its shape and firmness.
No, Slumberland pillows do not come with a warranty.
Slumberland pillows can be purchased at Slumberland Signature Experience Centre, or through authorized retailers, or directly from the official Slumberland website (www.slumberland.com.my), Slumberland Flagship Store on Shopee & Lazada, offering convenient home delivery.
Bolster
Slumberland bolsters are crafted from high-quality microfibre and feature Anti-Dust Mite Technology to ensure both comfort and hygiene.
Yes, you can machine wash the Slumberland Microfibre Bolster using a gentle cycle without spinning. After washing, it’s important to manually fluff up the fillings with both hands to restore the bolster to its original shape.
Slumberland Bolster can be purchased at Slumberland Signature Experience Centre, or through authorized retailers, or directly from the official Slumberland website (www.slumberland.com.my), Slumberland Flagship Store on Shopee & Lazada, offering convenient home delivery.
Mattress & Pillow Protector
Slumberland offers an extensive selection of protectors to enhance your bedding experience, including pillow protectors and mattress protectors. Their range features Water Resistant Pillow Protectors, Waterproof Mattress Protectors, the Waterproof PRO Max Zippered Mattress Encasement, and Anti-Dust Mite Mattress Protectors, each designed to offer specific benefits such as water resistance, waterproofing, and protection against dust mites. These options cater to various needs, ensuring your bedding remains clean, dry, and hygienic.
The Slumberland PRO MAX Zippered Encasement fully seals the mattress, protecting against bed bugs, dust mites, spills, and wear. It features a patented Zip n Click closure for maximum bed bug prevention and is waterproof on all four sides. The Waterproof Mattress Protector, on the other hand, uses MicroOne allergen barrier fabric combined with a waterproof, breathable surface, offering protection from dust mites, spills, and normal wear & tear while promoting a hygienic sleep environment.
Four sizes are available to fit various mattresses. All our mattress protectors can fit up to 16.5 inches mattress thickness.
It features a Patented Technology-Breathable MicronOne® Allergen Barrier Fabric, and MITESGARD Anti-Dust Mite Fabric, varying across different models.
Yes, it’s machine washable and requires no ironing, making it a convenient, hygienic option for mattress protection.
Yes, you can dry the mattress protector in a dryer. Be sure to use a low heat setting to preserve the quality of the protector.
There is no need to wash the mattress or pillow protector before its first use.
Toppers
We offer a range of toppers, including Comfort Plus Lambswool Topper, Cool Breeze Latex Topper, Cool Breeze Topper, and Royal Hotel Topper designed to suit different sleeping preferences and needs.
The thickness depends on your desired comfort level and current mattress condition. Typically, a thicker topper provides more cushioning and support.
Yes, a properly chosen topper can add support and alleviate pressure points, potentially reducing back pain.
The care and maintenance of each product depend on its specific material, necessitating either spot cleaning or special laundering.
Yes, toppers are designed to be versatile and can be used on various mattress types, enhancing comfort and extending the life of your mattress.
Most toppers come with straps or a fitted sheet design to securely attach to your mattress, preventing any shift while you sleep.
Other Accessories
Slumberland enhances your sleeping environment with its range of luxurious bedding accessories. The Premium Tencel Quiltcover Set includes a 5-in-1 package with a quilt cover, fitted bedsheet, two pillowcases, and a bolster case. The Premium Tencel Bedsheet Set offers a 4-in-1 package featuring a fitted bedsheet, two pillowcases, and a bolster case. Both sets are designed for supreme softness and comfort. Additionally, the Cool Comfort Supersoft Duvet is crafted with the finest microfiber technology, providing a luxury similar to premium down but with advanced cooling features. Each product is crafted to elevate your sleep and bedding experience.
This quilt cover set, crafted from 100% eco-friendly Tencel, offers unparalleled softness with the ability to naturally regulate temperature. Its premium quality ensures it remains smooth and luxurious through multiple washes, providing a consistently soft touch that enhances comfort. It’s gentle on the skin, making it suitable for sensitive types, and features advanced moisture management to keep you dry. The material also boasts color fade resistance, ensuring that the vibrant hues last over time.
Both the Slumberland Quilt Cover Set and the Slumberland Fitted Bed Sheet Set feature a thread count of 300TC.
The Slumberland Cool Comfort Supersoft Duvet features innovative materials for ultimate comfort and temperature regulation. It’s filled with Cotton TC300 and 100% Cotton Satin, incorporating 3D Spacer technology for enhanced heat dissipation. Additionally, it includes Perforated Core Memory Foam to increase airflow and cooling, along with the finest in Microfibre Technology, offering luxury akin to premium down.
Our duvet can be conveniently cleaned in a washing machine, ensuring easy care and maintenance.
Yes, you can dry the Slumberland Cool Comfort Supersoft Duvet in a dryer. Be sure to use a low heat setting to preserve the quality of the duvet.
Mattress & Bed frame Disposal Service
It’s a service introduced to responsibly remove and dispose of your old mattress/ bed frame when you purchase a new one from Slumberland.
The service typically includes the collection of your old mattress by the delivery team when they deliver your new Slumberland mattress. Learn more about the Mattress & Bed Frame Disposal Service here.
Our mattress/ Bed Frame disposal service is offered at no additional cost with each mattress purchase, providing a hassle-free way to meet your needs.
The complimentary mattress/ bed frame disposal service offered with every mattress/ bed frame purchase covers locations within Peninsular Malaysia. This service is exclusively available for transactions made at Slumberland Signature in Petaling Jaya and through the Slumberland online stores (official website, Lazada & Shopee Flagship Store). Refer to Mattress Disposal Service’s Terms & Conditions.
Payments
We accept various payment methods including credit/debit cards, online bank transfers, and mobile payment options. For flexible financing, we also offer installment plans through partner providers, allowing you to spread the cost over time.
Absolutely. Our website employs robust encryption and security protocols to ensure your transaction details are protected.
Yes, we provide installment payment options through trusted financial service partners, offering 0% interest plans subject to eligibility and terms.
Select your items and choose Atome at checkout for a smooth process without fees or delays. Simply enter your details and your instalments will be automatically charged on the due date, with updates provided for each payment.
This option is available to Malaysian residents aged 18 and above, requiring a Malaysia NRIC, local mobile number, valid email, and a debit or credit card from a financial institution.
Atome is a complimentary service for consumers, meaning there are no extra charges. You pay the displayed price. Note: Late payments may incur penalties.
For detailed information, please visit Atome’s official website (hyperlink https://www.atome.my/). Additionally, information about the 3-month 0% Debit Card installment option is thoroughly explained on their “How It Works” page. (hyperlink https://www.atome.my/en-my/how-it-works).
Shipping & Delivery
The delivery is made by our own delivery team or our respective courier service partners.
Slumberland offers FREE delivery for all purchases, with delivery services currently limited to West Malaysia, excluding islands (Langkawi, Pangkor, etc).
We currently only deliver to West Malaysia, utilizing our in-house delivery team to ensure your items arrive safely and efficiently.
After your purchase, our delivery team will contact you to schedule the delivery, which will be completed within 14 working days. You can track the status of your delivery by emailing us at enquiry.my@hildinganders.com or through a chat on our Facebook page.
Yes, you can select a preferred delivery date, and our team will coordinate to accommodate your request. However, the specific delivery time depends on the transporter’s schedule and route availability
Returns & Warranty
The warranty is limited to material and workmanship defects. Slumberland commits to repairing or replacing defective parts, with the option to substitute materials of comparable quality during the warranty term. For a detailed Warranty Policy, always refer to the Slumberland Warranty Terms & Conditions or customer service.
To register your e-warranty, please visit our e-warranty page and complete the form with your purchase details and personal information at https://slumberland.com.my/e-warranty-form/ . After submission, a confirmation email will be sent to you. Please check both your inbox and spam folder for this email.
Certain Slumberland mattresses are covered by a 15-year local warranty for manufacturing defects starting from the delivery date. Slumberland headboards, divans, and bed frames are protected by a 2-year warranty from the date they are delivered.
Contact our customer service hotline at 03-8925 5576 or email us at enquiry.my@hildinganders.com with the original proof of purchase with the original receipt to initiate a claim. For a detailed Warranty Policy, always refer to the Slumberland Warranty Terms & Conditions.
To initiate a mattress return due to manufacturing defects within the warranty period, report the issue to us. We will then schedule a site inspection, which incurs an RM80 fee, refundable if a manufacturing defect is confirmed. Based on the inspection’s outcome, we will decide whether to repair or replace your mattress. Please note, transportation costs for repair or replacement will be the purchaser’s responsibility.
The Slumberland 100-night Good Sleep with One-To-One Exchange Solution allows customers a trial period to ensure satisfaction with our mattress. If a customer is not satisfied, Slumberland offers an exchange solution, emphasizing our commitment to customer happiness and sleep quality. For complete details on how this exchange solution works, including any terms and conditions, please visit this page https://slumberland.com.my/one-to-one-exchange/
All purchases made in the Slumberland website are not allowed to be returned/refunded/exchanged unless under these circumstances: i) Product delivered is Faulty, Damaged or defective condition; or ii) Product delivered is different from the confirmed order. No cancellations are allowed once the orders have been paid. Change of mind does not apply to return or refund. Please reach out to our customer service team or email us at enquiry.my@hildinganders.com if you encounter any issues with your order.
Other Qeuestions
Indeed, we offer showrooms where you can explore Slumberland mattresses and bedding accessories across various locations. Click here for detailed information on showroom locations.
